Loading... Please wait...

Shipping & Returns

SHIPPING POLICY

Natty & Polly offer FREE shipping Australia wide.
Please note: Shipping times vary for each product, please check the description of the product you are interested in to see delivery timeframe.

Shipping to New Zealand is a flat rate of $25 per order via Express Post Courier International.

WHY DOES POSTAGE TAKE SO LONG?

Due to wallpaper batches changing constantly, we do not hold stock on hand.
All orders are processed with the manufacturer or distributor as per your individual order to ensure they come from the same batch/dye lot. 
Batch numbers hold high importance to the look and finish of your wall, as each batch varies slightly in colour and texture, it's worth the wait.

RETURNS POLICY

Due to ever changing batch numbers we are not able to offer returns/exchanges on over ordered or incorrectly ordered products. For this reason, we also do not accept returns for change of mind. If you are unsure on colour/style please request a $5 sample.

We take extra care in packaging all items, if an item slips through and is faulty please contact us and we will be happy to offer you a refund or exchange. We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation.
Please check your wallpaper for defects prior to hanging, and thoroughly read and follow the hanging instructions on your wallpapers label. 

Any costs associated with an approved exchange (ie shipping costs) for any reason other than the product being faulty will be at the buyers expense. 


 

Connect with us

Newsletter