It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will arrange for the delivery of your order with 24 hours of it arriving to us. Delivery will take on average 12 days, but not exceed 20 days depending on where you are located within Australia.
If you have not received your order within 20 days, please urgently contact us.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible.
Please note: if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
RETURNS & REFUND POLICY
As we do not hold stock on hand, and all wallpapers are ordered in as per individual order, we cannot offer returns/exchanges on over ordered or incorrectly ordered products.
For this reason, we also do not accept returns for change of mind. If you are unsure on colour/style please request a $5 sample.
We take extra care in packaging all items, if an item slips through and is faulty please contact us and we will be happy to offer you a refund or exchange. We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation.
Please check your wallpaper for defects prior to hanging, and thoroughly read and follow the hanging instructions on your wallpapers label.
Any costs associated with an approved exchange for any reason other than the product being faulty will be at the buyers expense and subject to a 20% restocking fee.
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience.We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.
We offer Direct Deposit, and Paypal payments. Credit Card payments can be made directly through PayPals secure Encryption software to ensure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.